My Terms and Conditions

Refunds and Cancellations

  • If you have booked a session with me and can’t make it, at least 24 hours notice must be given to ensure a refund or rescheduling. If you don’t give me this notice, you will lose this session (unless under exceptional circumstances). Standing order and block bookings can’t be refunded when started. If one-off sessions and treatments are cancelled within 24 hours of appointment, the amount of the session/treatment will be due upon booking of next appointment. If next appointment is missed, payment must be made in full, in advance via bank transfer.
  • Gift certificates can not be refunded for cash. Exchanges for a different service of the same value is possible on request.

Expiry dates

  • Block bookings have an expiry date of 6 months from first session or treatment.
  • Gift certificates have an expiry date of 6 months from payment date.
  • Monthly sessions missed have 3 months to be used, else its lost.

Home Visits

I reserve the right to walk out at any time if I feel uncomfortable or threatened – if this happens you will not get a refund and may not be offered further sessions or treatments. This being said – Please make sure you tell your partner, house mates and family (whoever you live with) that you are expecting me and what it entails.

Sessions and treatments are charged at an extra £5 for fuel and travel costs within a 5 mile radius of South Molton. Further than 5 miles will be calculated accordingly.

Consultation

Before an initial session or treatment I need to ensure that I am working under my scope of practice. This ensures that I won’t be breaching my insurance policies and so that you, as the client will be fully covered and as safe as possible. The consultation forms will be provided for you if you have not printed one off the website and will cover any contraindications and adverse effects that may be present. If there are any conditions you may have, contact me and I will give you a letter for your GP to look over and decide whether I can treat or train you. If I feel that I cannot treat you for any reason, I will do my best to refer you to a relevant professional. I expect you to be honest on consultation forms and I will assume you are being so.

Insurance

I am fully covered for Personal Training and Sports Massage